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Policies 

Updated 1/27/2021

Quilting Foxes Policies

Quilting Foxes has been offering Japanese textiles, quilting, and needle craft fabric and supplies online since 2014. We ship throughout the United States and internationally. These policies may change without notice.

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PayPal
Due to Security and Cost, We use PayPal exclusively for Credit Card payments: online and in shop. You do not have to have a PayPal account! You can checkout through PayPal as a guest. As a guest, PayPal does not keep any of your information after the payment has been funded by your credit card company.

Curb-side Pickup
All local orders can be picked up using Curb-side Pickup during regular shop hours, Monday through Saturday. Select Cub-Side Pickup during checkout. An email will be sent when order is ready for pickup.

When you arrive, call the shop at 360-399-0324, and we will bring your order to you.

General Shipping Information

US Shipping

***Currently, there are many delays with deliveries of US Mail. These delays vary from a few days to a few weeks and Quilting Foxes has no control or knowledge of any specific delay you may encounter unless we hear about it from you. We recommend highly that if you suspect a delay in receiving your order or receive a "Delivered" status when tracking, contact your carrier immediately. Leave a message for them in your mail box if needed.

On the 8th day after the package was shipped, you can submit a Missing Mail or Lost Package search online (you will need the tracking number), at https://www.usps.com/help/missing-mail.htm

Our domestic shipping rates are based on your order total at checkout. A rate increase was implemented by the USPS on 1/24/2021. These rates may change without notice.

Shipping is via US Postal Service 1st Class, tracked and Priority Mail, tracked and insured.

Although very rare, additional charges for shipping may apply if an order exceeds either the weight or limitations set by the USPS. We will contact you should this be an issue.

Standard Shipping Rates 

U.S. 50 States, District of Columbia, All Territories, APO and FPO Addresses

Value of order            USPS Domestic Postage Rate

Up to $19.99                           $5.00
$20.00 to $49.99                     $9.00
$50.00 and above                   Shipping is Free

 

International Shipping

Shipping charges for international orders are based on the estimated weight of the package.

The shipping charge is calculated after the Ship To: section of the order page is completed. You will be able to review the shipping charges before you place your order.

We select the least expensive method of shipping that we feel is safe and protects your items from damage or loss. In almost all cases we ship via 1st Class International Parcel Service. However, any order that exceeds 4 pounds in weight is required to be shipped Priority Mail International.

On international orders, if we can save on your shipping costs by packaging your order in two smaller size packages instead of one large one, we will do that and refund you the savings on the shipping.It is difficult to calculate and include accurate shipping to every country in every possible combination of items.

If for any reason, actual shipping cost is more than was collected during checkout, we will contact you and send you an additional email invoice (that you can pay online with a credit or debit card) for the shortage in shipping charges. Please make sure you have supplied us with your correct email address at checkout, and watch for this invoice, as it will delay the shipping of your order until it is paid. Thank you.

International shipping rates do not include customs or duty charges. Quilting Foxes has no control over those charges and they are the sole responsibility of the person placing the order.

International orders many contain items that may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

International Rates                                                                                         Canadian Rates

  Orders Weighing 1oz to 7.9oz (28.4g to 0.25kg) - $25.00

  Orders Weighing 1oz to 8oz (28.4g to 85g) - $13.65

  Orders Weighing 8oz to 2lbs (0.26kg to 0.94kg) - $38.00

  Orders Weighing 8.1oz to 2lbs (86g to 0.91kg) - $26.95

  Orders Weighing 2.1lbs to 3.0lbs (0.95kg to 1.36kg) - $49.00

  Orders Weighing 2.1lbs to 3lbs (0.92kg to 1.36kg) - $32.55

  Orders Weighing 3.1lbs to 3.9lbs (1.4kg to 1.8kg) - $61.00

  Orders Weighing 3.1lbs to 4lbs (1.37kg to 1.79kg) - $49.79

  Orders Weighing 4lbs to 5.9lbs (1.81kg to 2.6kg) - $100.00

  Orders Weighing 4.1lbs to 7lbs (1.8kg to 3.18kg) - $65.95

   Orders Weighing 6lbs to 10lbs (2.72kg to 4.54kg) - $200.00

  Overs Weighting Over 7 lbs (3.18Kg) - $100.00

 

How often do we ship?

We ship orders Monday through Friday, excluding holidays. We know you are anxious to receive your goods as quickly as possible, so if we receive your order early in the day, we will do our best to ship it out to you on the same business day. If we receive the order later in the day, we will ship it out to you on the next business day when possible. However, shipping maybe delayed due to reasons beyond our control that we are aware of, we will contact you if the delay will likely exceed 5 business days.

 
Sales Tax

At this time, only orders placed and shipped within the state of Washington will have destination address sales tax charged and collected.

 

Need more help?

If you can't find a particular fabric or item online, feel free to send us an e-mail! If we do not have what you are looking for, we may be able to find another shop that does or get it for you.

 

Privacy Statement

Quilting Foxes is concerned about your privacy. Quilting Foxes does not sell email addresses or names to anyone, and promises to only send you our informative newsletter about events, classes, sales and new products.

 

Returns

Quilting Foxes is committed to your satisfaction. All orders are inspected before shipping. In the case of damaged goods or packing error please contact Quilting Foxes right away. Arrangements will be worked out to return the merchandise, send you the missing item or refund you.

Changed your mind and don't want the merchandise? Return an item within 30 days. Notify Quilting Foxes that you will be returning an item(s) so that we can keep an eye out for your return. Please note, cut yardage and copyrighted materials (books and patterns) cannot be returned. Items must be in saleable condition. All returns must be in the original condition and packaging. Customer pays for return shipping. Your credit card will be credited for the cost of the returned item only and within 24 - 48 hours once it is received by Quilting Foxes.

 

If at any time, you have questions or concerns about our shipping or policies, don't hesitate to Contact Us.